DGM Transactional Quality - Payer Insurance
BengaluruFull Time
INSURANCE - PAYER
REVENUE CYCLE MANAGEMENT
SIXSIGMA
Job description
Job
Title - DGM - Payer Insurance
Job Overview - The role of Deputy General Manager (DGM) in the Payer
(Insurance) domain encompasses leadership, strategic oversight, and operational
excellence.
Key Responsibilities
Quality Assurance - Ensure
Program Quality objectives and SLA’s are met. Ensure Program Quality
measurements are reflective of Quality levels perceived by the client
Value Creation - Deliver
tangible value to the clients thru. Process Reengineering, Transformation
projects leveraging Digital capability ( Automation, Analytics, etc.). Cross
geo/cross tower projects. Drive client specific initiatives
Efficiency Improvement
- Reduce cost of operations, Reduce cost of quality, Improve productivity, Optimize
Spans & Ratios, Utilization Improvement, Speed To Proficiency –Learning
curve reduction
Delivery Excellence - Improve
process capability, Improve end to end service delivery processes, Build and
leverage Continuous Improvement, Meet SLA commitments, Lead and manage
Interventions
People Management - Ensure
employee engagement thru strong people connect and managing grievances with the
help of HRBP and leadership team as appropriate. Drive team upskilling
initiatives. Ensure appropriate staffing and back up plans to ensure business
continuity
Client relationship - Manage
client conversations w.r.t. Quality and Continuous Improvement. Periodically
present value-adds in business reviews. Manage and drive client satisfaction
improvement projects and key actions.
Skills &
Attributes
Masters in Business Administration or any Post-graduation will be
an advantage.
Around 15 to 18 years, with approx 10+ years
of BPO experience
Experience in US
healthcare BPO is necessary
Candidates with stability
preferred in terms of previous job changes
Preferably, should
have leadership experience in manufacturing/ services in the field of Quality/
Excellence/ Operations/Automation
Work experience in MNCs or reputed organizations will be an added
advantage.
Certified Six Sigma Black
Belt from reputed institutes/companies.
Skills Required
DGM Transactional Quality - Payer Insurance
ITES/BPO/KPO
ITES/BPO/Customer Service
Post Graduate
Full Time, Permanent
Key Skills
- INSURANCE - PAYER
- REVENUE CYCLE MANAGEMENT
- SIXSIGMA
Other Information
GO/JC/349/2025
Priya Srinivasan
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