Senior Manager Training
BengaluruFull Time
CONTACT CENTRE TRAINING
Job description
Role involves leading a team of
training professionals to design and deliver impactful learning programs that
enhance agent performance, ensure quality service delivery, improve customer
satisfaction, and support overall business objectives.
Develop, implement, and refine
the comprehensive training strategy for all aspects of contact center
operations, aligning with overall business goals.
Minimum of 10-12 years of
progressive experience in training and development.
Experience in training for both
voice and non-voice (e.g., chat, email, social media) contact center processes.
Expertise in creating engaging
and effective learning content.
Demonstrable experience with
various training methodologies, adult learning principles, and instructional
design concepts.
Skills Required
Senior Manager Training
ITES/BPO/KPO
ITES/BPO/Customer Service
Graduation
Full Time, Permanent
Key Skills
- CONTACT CENTRE TRAINING
Other Information
GO/JC/380/2025
Maheshwari Balasubramanian
