Manager-Collections
GurgaonFull Time
BPO
Job description
Job
Title: Manager-Collections (B2B and OTC)
Location:
Gurgaon
Candidate
expectations
Candidate
must have 10 - 12 years of experience of working in an op’s leader role of a business-to-business
collections / order to cash process
Job
Description:
Prior
experience of managing several client owners and deliver operational delight.
Managing the client Relationship end to end.
Team
Handling, Training and Motivation
Employee
assessment and channelizing the workflow
Escalation
and resolution handling
Monitor
performance & drive internal reviews with team
Delivery,
quality and exception handling should be monitored.
Potential
risks identification and management
Meet
the operational, functional and business objectives required by the contract
and provide a profitable interaction
Drive
Transformation projects
Excellent
analytical (excel) and presentation skills. Would have presented meaningful
dashboards, collaterals to internal and external stakeholders
100%
WFO and night shifts applicable
Skills Required
Manager-Collections
ITES/BPO/KPO
B.Com
Full Time, Permanent
Key Skills
- BPO
Other Information
GO/JC/391/2025
Marilakshmi S
