Senior Manager - Healthcare voice Operations
BangaloreFull Time
HEALTHCARE
VOICE PROCESS
Job description
Responsible for delivery,
transformation, client management and P&L for Healthcare domain.
Manage large team size of
associates. Oversees Day to day SLAs and key deliverables
Coordinates and partners with the
client for engagement level issues and concerns
Anchors the key internal and
external meetings,
Plan resources Monitor governance
adherence within the engagement and meet client & business requirements
within the guidelines, policies and norms of the company
Identify, assess and mitigate
risks, provide escalation management, anticipate and make trade offs and
propose corrective actions to keep the projects moving forward
Work with stakeholders across the
ecosystem and internal and other vendor teams to uncover dependencies and
create action plans around those dependencies
Person is expected to manage a
team of voice support personnel’s so that not only meets the SLA/ KPI but also improve
them month-on-month basis, experience in program or project
management
Experience defining program
requirements and using data and metrics to determine improvements
Skills Required
Senior Manager - Healthcare voice Operations
ITES/BPO/KPO
ITES/BPO/Customer Service
Graduation
Full Time, Permanent
Key Skills
- HEALTHCARE
- VOICE PROCESS
Other Information
GO/JC/444/2025
Maheshwari Balasubramanian
