IOT_L2 support Engineer - Contract Hiring
NoidaFull Time
AWS
IOT
JIRA
L2 SUPPORT
RCA
Job description
Job Title: IOT_L2 support Engineer - Contract Hiring
Candidate Specification: Minimum 2 to 4 Years of Experience.
Job Description:
Provide Level 2 support for cloud-based IoT platforms
and applications.
Troubleshoot issues
related to device connectivity, data ingestion, and integration
with AWS services.
Handle support
tickets and incidents via Jira Service Management (JSM).
Perform Root
Cause Analysis (RCA) for recurring incidents and implement corrective
actions.
Coordinate with L1,
development, and DevOps teams for issue resolution.
Monitor systems
using CloudWatch, NewRelic, and other logging/monitoring tools.
Document
resolutions, SOPs, and RCA findings in Confluence.
Ensure adherence to
SLAs and maintain high customer satisfaction.
Skills Required
IOT_L2 support Engineer - Contract Hiring
IT/ Computers - Software
Bachelor Degree
Full Time, Permanent
Key Skills
- AWS
- IOT
- JIRA
- L2 SUPPORT
- RCA
Other Information
GO/JC/482/2025
Christopher
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