Sr Manager-Banking Operation-Gurgaon
GurgaonFull Time
BANKING MANAGER
Job description
Job title
: Sr Manager US Banking Operation
Location : Gurgaon
Candidate
Expectation and Roles & Responsibilities:
14+ years of operations experience within a
BPO/ Contact Centre
Responsible for managing the operations for a
leading US Banking client.
This is a key leadership role with P&L
responsibility and will directly impact the growth trajectory of one of the
most disruptive and fastest growing businesses of the company.
Domain Knowledge: Profound understanding of
banking operations (KYC, AML, Fin crime)
Successful track record in growing and
inspiring large teams , with proven ability to select, attract, motivate,
retain, and develop leaders and team members
Successful track record of improving
performance against quality, efficiency, and effectiveness metrics, and
meeting/exceeding contractual service level performance requirements.
Proven ability to drive performance and grow
businesses
Experience with a matrix driven organization.
Proven track record of building strong relationships with stakeholders.
Strong internal client-facing skills with
excellent communication, negotiation and conflict management skills.
Analytical acumen and the ability to
streamline complex processes.
MBA/ PG Degree
Skills Required
Sr Manager-Banking Operation-Gurgaon
ITES/BPO/KPO
B. COM
Full Time, Permanent
Key Skills
- BANKING MANAGER
Other Information
GO/JC/532/2025
Hemalatha
