VapiFull Time
DOMESTIC VOICE PROCESS
INBOUND & OUTBOUND VOICE
VOICE PROCESS
Job description
Job Title – Senior Manager - Domestic Voice Operations - Vadodara
Diversity Leader ONLY
Job Responsibilities :
12+ years of operations
experience within a BPO/ Contact Centre with last few years managing and
running the operations.
Expertise in Operations, KPI
Delivery & Client Management
Successful track record in
growing and inspiring large teams , with proven ability to select, attract,
motivate, retain, and develop leaders and team members.
Successful track record of
improving performance against quality, efficiency, and effectiveness metrics,
and meeting/exceeding contractual service level performance requirements.
Experience of managing
P&L, driving performance and growing businesses
Experience with a matrix
driven organization. Proven track record of building strong relationships with
stakeholders.
Strong internal client-facing
skills with excellent communication, negotiation and conflict management
skills.
Analytical acumen and the
ability to streamline complex processes
Manage P&L of the
business operations, including the development and execution of the overall
business strategy.
Drive operational
improvements for business vertical including optimizing resource allocation
across teams, measuring progress against business goals.
Manage a large, high
performance, global team. Improve organizational efficiencies, build scalable
business processes and infrastructure. Help align delivery capability to
pipeline demand. Design and run scaled operations with a data-oriented
approach. Provide vision and leadership for business.
Build strategy aligned with
the growth objectives. Lead cross-functional strategic planning activities to
plan budgets, expansion plans and operational plans (service design, operations
costs, hiring, etc.).
Support business growth by
collaborating with Sales & marketing across
Skills Required
ITES/BPO/KPO
B Com
Full Time, Permanent
Key Skills
- DOMESTIC VOICE PROCESS
- INBOUND & OUTBOUND VOICE
- VOICE PROCESS
Other Information
GO/JC/534/2025
Hemalatha
