Manager/Senior manager - Rejection
BangaloreFull Time
DISPUTES
Job description
Provides functional guidance to the team and leads. Interacts proactively within the internal, extended teams and client to ensure accurate problem resolution, corrections and reporting.
Operational oversight to provide services at expected levels with a clear customer focus.
Serves as a Subject Matter Expert for related processes. Prior experience in AR - Dispute processes will be an advantage
Ability to lead and motivate team to achieve performance goals
Stakeholder management - Ability to collaborate with multiple stakeholders, mid to senior management, and drive discussions in the meetings
Ability to work in multi-cultural environment. Managing global and regional stakeholders.
Strong customer orientation and communication skills
Supports transitions and knowledge transfer, monitoring critical deliverables
Problem solving skills including resolving all escalated issues and disputes.
Ability to drive transformation – Process improvements, standardization and automation.
Support the measurement and delivery as per targets and service levels
Proactively challenge the Status Quo, making fact-based recommendations
Review and publish analysis & reports
Sound analytical & interpersonal skills
Skills Required
Manager/Senior manager - Rejection
ITES/BPO/KPO
ITES/BPO/Customer Service
Graduation
Full Time, Permanent
Key Skills
- DISPUTES
Other Information
GO/JC/570/2025
Prernaraj
