Team Leader - Insurance
ChennaiFull Time
INTERNATIONAL VOICE PROCESS
Job description
Manage the overall performance of a team of customer service representatives.
Day-to-day team management in accordance with requirements and SLAs.
Provide high quality agent coaching to ensure proper understanding of products and services, compliance in client’s policies, and delivery of the best customer service.
Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagement.
Making sure the operations is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of internal stakeholders and the client.
Leverage service quality, growth, and efficiency metric reports to identify areas of opportunity to enhance agent performance and drive achievement of stated goals.
Perform quality controls and monitor production KPI’s, prepare reports and analyze data
Skills Required
Team Leader - Insurance
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- INTERNATIONAL VOICE PROCESS
Other Information
GO/JC/577/2025
Ramya V
