Team Lead/Assistant Manager – OTC Pune
PuneFull Time
ACCOUNTS RECEIVABLE
CASH APPLICATION
COLLECTION
CREDIT MANAGEMENT
DISPUTE MANAGEMENT
INVOICE BILLING
ORDERTOCASH
Job description
?Job Title: Team lead / Assistant Manager – OTC
Location: Pune
Candidate
Specification& Job Responsibilities:
5+
years of experience in Order to Cash, Strong understanding of end to end cycle of
Accounts Receivable (Invoice Billing, Cash Application, Collection, Credit
Management and Dispute Management)
Ensure all teams deliverables are completed in
due time and compliant to relevant standards and policies and reported
accurately
Ensure compliance to all SLA and KPI targets
Conducting review meetings with Team and external
stakeholders
Ensure compliance to quality and audit
requirements
Manage resource requirements
Identify process gaps and improvement
opportunities
Handle internal reporting, adherence to SLA
Handle quality control and audits
Handle all administrative challenge & Manage escalations
Prepare dashboards for performance metrics,
service levels
Exceed daily / weekly / monthly targets on Teams
TAT and Accuracy
Support team with AR domain knowledge as and when
required
Track exceptions and forward to relevant
stakeholders for resolution
Review queries and resolve from system
Identify process gaps, Engage in Lean, Six Sigma projects to enhance
process performance
Drive transformation for process improvement.
Simplification, automation
Participate in all strategic decision with the
customer
Flexible to work in shifts as the clients
requirement ?
Skills Required
Team Lead/Assistant Manager – OTC Pune
ITES/BPO/KPO
B Com
Full Time, Permanent
Key Skills
- ACCOUNTS RECEIVABLE
- CASH APPLICATION
- COLLECTION
- CREDIT MANAGEMENT
- DISPUTE MANAGEMENT
- INVOICE BILLING
- ORDERTOCASH
Other Information
GO/JC/582/2025
Marilakshmi S
