Mortgage Servicing - Team Leader/Assistant Manager - Mumbai
BangaloreFull Time
MORTGAGE & BANKING
MORTGAGE SERVICING
QUALITY ANALYST
Job description
Job Title – Team Leader / Assistant Manager – Mortgage Servicing – Bangalore/Mumbai
Candidate Expectations & Responsibilities:
8-14 Years Work Experience in mortgage servicing, banking or financial services is preferred
Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers.
Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures.
Addressing and resolving customer concerns, inquiries, issues, or complaints which have been escalated by the team
Understanding of the different process requirements and ensure the team delivers as per below:
Preparing correspondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer
Lead a team of 10 to 20 team members
Maintain monthly reports to track and monitor production, Quality, efficiency.
Periodic Inflow Tracking and Quality monitoring
Maintaining Daily, Weekly, Monthly reports
Customer focused and Excellent Team Player/Strong Interpersonal skills
Maintaining Daily, Weekly, monthly reports
Be well versed with risk assessment and audit documentation
Maintain quality and production standards as defined by business.
Perform other job-related duties and special projects as required.
flexible with night shifts
Skills Required
Mortgage Servicing - Team Leader/Assistant Manager - Mumbai
ITES/BPO/KPO
Banking and Insurance
Full Time, Permanent
Key Skills
- MORTGAGE & BANKING
- MORTGAGE SERVICING
- QUALITY ANALYST
Other Information
GO/JC/588/2025
saravanan P
