Sr. Analyst - International Voice Process - Chennai
ChennaiFull Time
INBOUND & OUTBOUND VOICE
INBOUND CALL
INTERNATIONAL VOICE PROCESS
INTERNATIONAL VOICE PROCESS
CHAT PROCESS
TROUBLESHOOTING IN CISCO
Job description
Job Title:
Sr. Analyst - International Voice Process
Job Description
Customer Service position interfaces with customers via
inbound calls, outbound calls, or through the Internet depending upon client
requirements. This position provides customer service support and resolution of
routine problems regarding clients product or services.
Job Description
Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets
contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding,
use decision-support tools and resources to appropriately provide resolution to
the customer
Listen attentively to customer needs and concerns;
demonstrate empathy while maximizing opportunity to build rapport with the
customer
Greet customers in a courteous, friendly, and professional
manner using agreed upon procedures
Maintain basic knowledge of client products and/or
services
Prepare complete and accurate work including appropriately
notating accounts as required
Participate in activities designed to improve
customer satisfaction and business performance
Offer additional products and/or services
Track, document and
retrieve information in call tracking database
Skills Required
Sr. Analyst - International Voice Process - Chennai
ITES/BPO/KPO
Graduation
Full Time, Permanent
Key Skills
- INBOUND & OUTBOUND VOICE
- INBOUND CALL
- INTERNATIONAL VOICE PROCESS
- INTERNATIONAL VOICE PROCESS
- CHAT PROCESS
- TROUBLESHOOTING IN CISCO
Other Information
GO/JC/604/2025
Priya Srinivasan
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