Service Desk Operations Manager
HyderabadFull Time
ASSISTANT MANAGER
CONTACT CENTER OPERATIONS
SERVICE DESK OPERATIONS
Job description
In Depth understanding of Service Desk operations.
Should have managed a span of upto 100+ FTEs
Good understanding of ITIL framework and processes.
Focus on continuous service improvement, customer experience
and Service Delivery
Manages the day-to-day operations
Problem solving skills and quick thinking to own &
resolve issues independently
Effectively Manages expansion of the engagement
Ensures seamless communication and interaction with the all
internal & external stakeholders
Skills Required
Service Desk Operations Manager
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- ASSISTANT MANAGER
- CONTACT CENTER OPERATIONS
- SERVICE DESK OPERATIONS
Other Information
GO/JC/703/2025
Maheshwari Balasubramanian
