Customer Support Executive - Hindi

Location

Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide product information and demonstrations to customers
• Escalate complex issues to senior team members or management as needed
• Maintain accurate records of customer interactions and issues
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
• Stay up-to-date with product knowledge and industry trends to provide informed and effective support

Requirements

• 1-2 years of experience in a customer-facing role, preferably in a call center environment
• Excellent communication and interpersonal skills, with the ability to communicate effectively in Hindi
• Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
• Ability to work in a fast-paced environment and meet deadlines
• Basic computer skills, including proficiency in Microsoft Office and customer relationship management (CRM) software
• High school diploma or equivalent required; degree in a related field (e.g. business, communications) preferred

Benefits

• Opportunity to work with a dynamic and growing company
• Competitive salary and bonus structure
• Comprehensive training program to develop skills and knowledge
• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Access to employee wellness programs and resources