Executive - Customer Support (Tamil)

Location

Responsibilities

• Provide exceptional customer support to clients through phone, email, and chat
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Work closely with internal teams to resolve customer complaints and issues
• Maintain accurate records of customer interactions and issues
• Develop and implement process improvements to enhance customer satisfaction and experience
• Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
• Stay up-to-date with product knowledge and industry trends to provide informed support to customers

Requirements

• 1-5 years of experience in customer support or a related field
• Strong communication and interpersonal skills, with the ability to work with diverse customer groups
• Excellent language skills in Tamil, with the ability to communicate effectively with customers
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Diploma in any field (3 years) or 15+ years of education
• Experience in voice process or a related field is an asset

Benefits

• Opportunity to work with a leading organization in the industry
• Chance to develop and grow in a dynamic and supportive team environment
• Competitive compensation package
• Opportunities for professional development and training
• Access to employee wellness programs and benefits

Compensation