Executive Customer Support - Malayalam

Responsibilities

• Provide exceptional customer service to clients through inbound calls, resolving queries and issues in a timely and professional manner.
• Manage customer queries and concerns in a polite and courteous manner, ensuring customer satisfaction and loyalty.
• Work effectively in a voice process environment, handling high volumes of calls and maintaining a high level of productivity.
• Collaborate with internal teams to resolve complex customer issues and provide solutions that meet customer needs.
• Maintain accurate records of customer interactions, including call logs and issue resolutions.

Requirements

• 0 to 2+ years of experience in customer support or a related field (Malayalam) .
• Excellent communication skills, in Malayalam both (Read and Speak).
• Proficiency in Malayalam, with the ability to communicate effectively with customers.
• Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
• Ability to work in a fast-paced, dynamic environment, with a high level of productivity and accuracy.

Benefits

• Opportunity to work with a dynamic team and contribute to the growth and success of the company.
• Professional development and training opportunities to enhance skills and knowledge.