HRO Transformation Head
MumbaiFull Time
BLACKBELT
HIRE TO RETIRE
HUMAN RESOURCE
TRANSFORMATION
SIX SIGMA
LEAN
Job description
Lead the development and execution of an integrated HR
transformation roadmap aligned to business objectives.
Reimagine and modernize HR service delivery through shared
services, CoEs, and digital tools.
Drive adoption of HR analytics for workforce planning,
attrition forecasting, and productivity improvement.
Oversee the implementation and optimization of HRIS
platforms (e.g., Workday, SuccessFactors, Oracle HCM).
Promote automation, AI, and self-service tools across the
employee lifecycle – from hire to retire.
Champion digital enablement of core HR processes
(onboarding, learning, performance, rewards, etc.).
Lead large-scale change management initiatives including org
redesign, culture shift, and process reengineering.
Serve as the HR transformation lead during M&A,
integration, or restructuring activities.
Develop a holistic approach to improve employee experience
(EX), engagement, and retention in high-attrition BPO settings.
Introduce voice-of-employee platforms, pulse surveys, and
continuous feedback mechanisms.
Strengthen leadership pipeline through integrated talent
management and succession planning frameworks.
Design digital learning ecosystems and reskilling
initiatives for frontline and managerial staff.
Collaborate with business leaders, HR business partners, IT,
and vendors to drive alignment and execution.
Track transformation KPIs, ROI, and regularly report
progress to the executive leadership team and Board.
Lean six Sigma exposure
Exposure to global HR practices and multi-country HR
operations.
Experience managing HR in high-volume hiring and operations
context.
Data-driven mindset with strong analytical and
decision-making skills.
Successful implementation of transformation roadmap within
defined timelines.
Improvement in employee experience and satisfaction (eNPS).
Reduction in manual HR processes and increase in
automation/digitization.
Enhanced business alignment and workforce capability.
Skills Required
HRO Transformation Head
ITES/BPO/KPO
ITES/BPO/Customer Service
Graduation
Full Time, Permanent
Key Skills
- BLACKBELT
- HIRE TO RETIRE
- HUMAN RESOURCE
- TRANSFORMATION
- SIX SIGMA
- LEAN
Other Information
GO/JC/774/2025
Ramya V
