AGM/ AVP HRO Delivery - Mumbai/Kolkata
Full Time
BPO
Job description
Job
Title: AVP/ AGM- HRO Delivery Lead
Location: Mumbai/Kolkata
Candidate
expectations
Candidate
must have 16 to 20 Years of Experience as HRO – Global Delivery Lead
Responsible
to lead large scale HR operations across HR processes including Talent
acquisition, talent management, talent development, performance administration,
payroll & compensation and develop a execute HR operational strategy &
plans
Provide
Leadership & Governance to Account/ Accounts Shared Service Program
Drive
Process rigor, business outcomes, customer experience, controls &
compliance and forge strong partnership with stakeholders (Internal &
external)
Job
Description:
Responsible
for Staffing Programs – ensuring the identification of right skillset, timely
onboarding & training.
Overall
accountable for P&L (Revenue & Margin)
The
role will also be responsible to manage transformation journey across multiple
clients (during Sales and Delivery cycle) keeping in mind the strategic and
visionary business outcomes
Responsible
for collaborating cross[1]functionally with
stakeholders in HRO business process improvements aimed at simplification and
accelerating cost savings, Enhance Employee Experience and effectiveness.
The
role will be responsible to moving each of the delivery account towards
Cognitive operations (combination of leveraging Robotics, Analytics, AI and
Agentic AI, effectively)
Master
at using critical thinking and problem[1]solving skills to
resolve issues and identify improvement opportunities
Deep
experience in HR BPS industry (across multiple verticals – Manufacturing, CPG,
FMCG, Retail , Energy & Resource)
Manage
3-5 accounts across geographies with knowledge of pre-sales & transitions
methodologies
Manage
& grow excellent customer relations
Strong
critical thinking, creative problem[1]solving and
analytical skills
Time
management and risk / issue management
Exposure
to HR Tech (Workday, SAP SF or Oracle HCM) implementation / program management
will be an added advantage
Proficiency
in M365 suite applications, Proficiency in Global HCM tools & solutions,
Exposure to ERP and automation tools
Strong
client management & leadership skills, interpersonal skills, as well as
verbal and written communication & presentation skills are required
Skills Required
AGM/ AVP HRO Delivery - Mumbai/Kolkata
ITES/BPO/KPO
ITES/BPO/Customer Service
B.Com
Full Time, Permanent
Key Skills
- BPO
Other Information
GO/JC/831/2025
Hemalatha
