Customer Support Executive - International Voice - Chennai
ChennaiFull Time
ACTIVELISTENING
CLEAR ARTICULATION
EXCELLENT COMMUNICATION - (ENGLISH)
NEUTRAL ACCENT
QUICK ANALYSIS
TONE MODULATION
Job description
Job Description:
Job Title:
Customer Support Executive - International Voice - Chennai
Job Overview: We
are seeking dynamic and articulate professionals for our International Voice
Process team. This role involves handling customer interactions, requiring
excellent communication skills and a proactive attitude.
Key Responsibilities:
· Handle inbound and outbound calls with international clients
· Address customer inquiries, complaints, and service requests
professionally
· Provide accurate information about products, services, and
policies
· Identify customer needs and offer effective solutions
· Escalate unresolved issues to appropriate departments when
necessary
· Maintain a calm and empathetic tone during challenging
interactions
· Meet or exceed KPIs such as call handling time, first-call
resolution, and customer satisfaction
· Participate in regular training and feedback sessions to improve
performance
· Maintain high standards of service quality and professionalism
Skills & Attributes
•
Minimum 1 Year in BPO (Voice Process Preferred)
•
Fluent English proficiency with a neutral accent
•
Active listening to understand customer concerns clearly
•
Clear articulation and tone modulation for effective conversations
•
Empathy and patience to handle diverse customer moods
· Stress management
in high-pressure environments
· Multitasking across systems and customer queries
· Team collaboration
and coordination with support departments
· Goal orientation
to meet KPIs like call resolution and CSAT scores
Skills Required
Customer Support Executive - International Voice - Chennai
ITES/BPO/KPO
Bachelor Degree
Full Time, Permanent
Key Skills
- ACTIVELISTENING
- CLEAR ARTICULATION
- EXCELLENT COMMUNICATION - (ENGLISH)
- NEUTRAL ACCENT
- QUICK ANALYSIS
- TONE MODULATION
Other Information
GO/JC/867/2025
Brindha Kamaraj
