Team Leader – International Voice Process - Bangalore
BengaluruFull Time
BPO
BPO SERVICES
CUSTOMER SUPPORT
CUSTOMER SUPPORT EXECUTIVE
INTERNATIONAL VOICE PROCESS
LEADERSHIP
TEAM HANDELING
VOICE PROCESS
Job description
Job
Title: Team Leader – International Voice Process
Job
Overview:
We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.
We are looking for a dynamic Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.
Key
Responsibilities:
- Lead a team of 20+ agents in
an international voice support environment.
- Monitor and manage daily
performance metrics (AHT, Quality, CSAT, etc.).
- Coach, mentor, and motivate
team members to achieve individual and team KPIs.
- Conduct regular one-on-ones,
team huddles, and performance reviews.
- Handle escalations, client
interactions, and process improvement initiatives.
- Ensure shift discipline,
attendance adherence, and manage team rosters.
- Drive high customer
satisfaction and maintain SLA adherence.
Skills & Attributes:
- Minimum 1–2 years of
experience as TL in an international voice process.
- Excellent English
communication and interpersonal skills.
- Strong leadership,
problem-solving, and analytical abilities.
- Ability to manage large
teams and high-pressure environments.
- Flexibility to work in
rotational shifts and handle global time zones.
Skills Required
Team Leader – International Voice Process - Bangalore
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelors
Full Time, Permanent
Key Skills
- BPO
- BPO SERVICES
- CUSTOMER SUPPORT
- CUSTOMER SUPPORT EXECUTIVE
- INTERNATIONAL VOICE PROCESS
- LEADERSHIP
- TEAM HANDELING
- VOICE PROCESS
Other Information
GO/JC/916/2025
Brindha Kamaraj
