Helpdesk Manager-Bangalore
BangaloreFull Time
HELPDESK
HRO
SERVICE NOW
WORKDAY
Job description
Job Title: Helpdesk
Manager
Location: Bangalore
Candidate
expectation
Candidate must
have 10+years of experience in HR Helpdesk
Excellent
understanding of various processes of core HR Operations and Voice,
Emails and Chat Operations (Must have)
Experience in
Leading teams managing Tier 1 HR helpdesk for UK, Europe or US
Employees
Should have
experience in using Workflow / case management tools like ServiceNow,
Remedy etc.
Ability to work
24*7 shift timings. Mainly India night shifts
Key Roles &
Responsibilities:
Good
understanding of various HR Systems/ applications
Basic
understanding of MIS
Good
understanding of Quality Methodology and tools
Good
understanding of Service level agreements and contractual compliance
requirements
Should have good
Excel and Presentation skills
Should have
excellent client and stakeholder management skills
Lead teams
providing Tier HR helpdesk support to the Employees, Line Managers,
Vendors and 3rd parties
Team management,
Team engagement and Succession planning
Ensure
appropriate staffing as required
Financial and
contract Management
Ensure policies and
procedures are followed and Zero noncompliance across the engagement
Ensure the
Service Levels are met consistently
Ensure data
privacy requirements are followed with upmost focus. Drive regular awareness
Maintains and
improves quality results by adhering to standards and guidelines; recommending
improved procedures
Manage
expectations from client stakeholders and internal leadership
Prepare and
present data in internal and client governance forums.
Ability to drive
a culture of high performance, continuous improvement and motivate the teams
Gather insights
from the customer regarding seasonal spike in volumes, forecasting and arrange
appropriate staffing
Graduate in any
discipline
Basic computer
knowledge required (MS- Office Applications)
Proven ability to
adapt to new tools by applying logical approach
Lead teams
providing Tier HR helpdesk support to the Employees, Line Managers,
Vendors and 3rd parties
Team management,
Team engagement and Succession planning
Ensure appropriate
staffing as required
Financial and
contract Management
Ensure policies
and procedures are followed and Zero noncompliance across the engagement
Ensure the
Service Levels are met consistently
Ensure data
privacy requirements are followed with upmost focus. Drive regular awareness
Maintains and
improves quality results by adhering to standards and guidelines; recommending
improved procedures
Manage
expectations from client stakeholders and internal leadership
Prepare and
present data in internal and client governance forums.
Ability to drive
a culture of high performance, continuous improvement and motivate the teams
Gather insights
from the customer regarding seasonal spike in volumes, forecasting and arrange
appropriate staffing
Skills Required
Helpdesk Manager-Bangalore
ITES/BPO/KPO
Master of Business Administration MBA
Full Time, Permanent
Key Skills
- HELPDESK
- HRO
- SERVICE NOW
- WORKDAY
Other Information
GO/JC/922/2025
