Candidate Specification & Job Description:  

1-8 Years Work Experience in International voice process, chat process

International voice process experience - Mandatory
NO domestic voice process experience
US voice process experience - Preferred
Experience in International HR Helpdesk - Preferred
Experience in international chat process - Mandatory
Understanding of various processes of core HR Operations
Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday
Understanding of Service level agreements
Understanding of the Telephony tools e.g. Avaya