Manager- International voice process
KolkataFull Time
CONTACT CENTER OPERATIONS
CUSTOMER SUPPORT
INTERNATIONAL VOICE PROCESS
Job description
Roles and Responsibilities
Handle international customer calls inbound and outbound professionally and resolve customer inquiries and issues.
Provide accurate information about products services.
Ensure high levels of customer satisfaction through
excellent service.
Meet, exceed daily, weekly, and monthly performance metrics.
Document customer interactions accurately in the CRM system.
Prior experience in a BPO and Call Center or voice support
role.
Skills Required
Manager- International voice process
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelors degree
Full Time, Permanent
Key Skills
- CONTACT CENTER OPERATIONS
- CUSTOMER SUPPORT
- INTERNATIONAL VOICE PROCESS
Other Information
GO/JC/924/2025
Divya R
