Customer Service Manager – Senior Manager - Kolkata
KolkataFull Time
CUSTOMER SUPPORT
CUSTOMERSERVICE
INTERNATIONAL VOICE PROCESS
Job description
Job Title: Customer Service Manager –
Senior Manager - Kolkata (Diversity Candidates Only)
Candidate Expectation and Roles & Responsibilities:
14+ years of operations experience within an international
voice process
Responsible for managing the operations for a leading US client.
This is a key leadership role with P&L responsibility
and will directly impact the growth trajectory of one of the most disruptive
and fastest growing businesses of the company
Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders
and team members
Successful track record of improving performance against
quality, efficiency, and effectiveness metrics, and meeting/exceeding
contractual service level performance requirements.
Proven ability to drive performance and grow businesses
Experience with a matrix driven organization. Proven track
record of building strong relationships with stakeholders.
Strong internal client-facing skills with excellent
communication, negotiation and conflict management skills.
Analytical acumen and the ability to streamline complex
processes.
MBA/ PG Degree
Skills Required
Customer Service Manager – Senior Manager - Kolkata
ITES/BPO/KPO
B Com
Full Time, Permanent
Key Skills
- CUSTOMER SUPPORT
- CUSTOMERSERVICE
- INTERNATIONAL VOICE PROCESS
Other Information
GO/JC/927/2025
Hemalatha
