Senior Analyst/Team Lead - WFM Forecasting

Location

Responsibilities

• Lead the WFM Forecasting team to develop and implement accurate forecasting models using Time Series, Predictive Analysis, and Machine Learning techniques.
• Collaborate with stakeholders to understand business requirements and develop forecasting models that meet their needs.
• Develop and maintain Python scripts to automate forecasting processes and integrate with existing systems.
• Analyze and interpret forecasting results to identify trends and areas for improvement.
• Provide training and guidance to junior team members on forecasting techniques and tools.
• Develop and maintain documentation of forecasting processes and models.

Requirements

• 6-14 years of experience in Workforce Management, Forecasting, Time Series, Predictive Analysis, and Machine Learning.
• Experience with WFM software (e.g., NICE IEX, Genesys)
• Strong expertise in Python programming and experience with machine learning libraries such as scikit-learn and TensorFlow.
• Excellent analytical and problem-solving skills with the ability to interpret complex data and develop accurate forecasting models.
• Strong communication and leadership skills with the ability to collaborate with stakeholders and lead a team.
• Bachelor's degree in a quantitative field such as Mathematics, Statistics, or Computer Science.