Sr. Manager - Customer Service Transformations
PuneFull Time
CUSTOMER SERVICE
DIGITAL TRANSFORMATION
RPA
AUTOMATION
Job description
Lead or participate in the implementation of contact centre solutions
across various client organizations.
Design and implement best practices
Proven experience in project management
methodology.
Strong analytical and problem-solving
skills.
Any certification in Six sigma
Experience into any Customer
service, Contact Center, Service desk, Help desk verticals
Skills
in Statistical modeling and Machine Learning
Function
as a "Subject Matter Expert" for Contact Center within the
Analytics/AI Practice
Skills Required
Sr. Manager - Customer Service Transformations
ITES/BPO/KPO
ITES/BPO/Customer Service
Bachelor Degree
Full Time, Permanent
Key Skills
- CUSTOMER SERVICE
- DIGITAL TRANSFORMATION
- RPA
- AUTOMATION
Other Information
GO/JC/981/2025
Maheshwari Balasubramanian
