AGM ? AVP ? F&A operations leader Candidate Skill sets No. of Requirements F&A All Towers, Desired Experience Range 14+ years Desired Competencies (Technical/Behavioral Competency) Must-Have 1. Minimum 15 years of experience in F&A Outsourcing industry of which at least 5 years in managing large programs of 150 to 500 FTEs 2. Should have domain expertise in Record to Report, and good operational understanding of Procure to Pay and Order to Cash towers 3. Experience in Client Relationship Management ? engaging with CFOs, key client stakeholders, understanding their requirements and Outsourcer?s ability to meet them 4. Experience of leading large teams located across multiple cities in India and across the world. Demonstrated skills of managing span in excess of 200 FTEs 5. Experience of Driving Digital Transformation across a portfolio of accounts 6. Experience of working in large organizations have matrixed structure 7. Excellent communicator at all levels 8. Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment 9. Excellent analytical and problem-solving skills 10. Experience in managing/supporting transitions of complex F&A projects Good-to-Have 1. Chartered Accountant or MBA Finance qualification 2. Understanding of Technology and various ERPs being used in Finance world SN Role descriptions / Expectations from the Role 1 ? Accountable for managing service delivery 2 ? Responsible for SLA management and customer satisfaction across one or more customers 3 ? Ensure and monitors all processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures 4 ? Ensure resources, capabilities and capacity to meet Customer 5 ? Motivate, develop and mentor the entire project team for efficient delivery 6 ? Metrics and reporting as per the program communication plan 7 ? Conduct a thorough review of all components in the Project/Program Plan: scope, deliverables, time frame, and cost 8 ? Ensure Quality Management Systems are followed for delivery excellence. 9 ? Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward 10 ? Initiate process, productivity and service improvements to improve Customer Satisfaction 11 ? Drive transformation programs 12 ? Ensure proper communication between onsite, offshore and Customer teams