? Overall, 7+ years of work experience with minimum 5 years of workforce management experience especially in Forecasting, Capacity Planning, scheduling, Management and Analytics. ? The Workforce Specialist is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. ? The Workforce Specialist should possess excellent communication and negotiation skills in coordinating with different functional heads / teams. ? Strong sense of personal stake and urgency in day-to-day management. ? Adapt, thrive, and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. ? Proficiency in basic arithmetic and statistical concepts and strong logical ability desired. ? Participates in the action and strategic planning process that establishes annual objectives and goals for an organization.