Taxation Manager Minimum 10 years of experience into customer service particularly into calling side. Good experience and knowledge on all the compliance aspects in People management Good knowledge in terms of quality monitoring and MIS aspects. Good experience in presentation and client interaction. Familiar with multiple documentation process in terms of FMEA, SOP etc., Problem solving skills and quick thinking to own & resolve customers? issues independently thoroughly & efficiently. Analytical ability in terms of data reconciliation with good excel knowledge. Excellent verbal, written communication, interpretation, and active listening skills Ability to assimilate process knowledge quickly and efficiently. Should be comfortable working from office. Lead the activities of the Forecasting, Capacity Planning, Scheduling, Real-Time Queue Management and Reporting Teams Provide end-to-end Work Force Management Support to Operations in the customer service/technical support field. Conceptualize, design, develop, implement, maintain processes for productivity and performance improvements. Lead and oversee the production and dissemination of daily, weekly, and monthly operations and client reports.

Taxation Manager Minimum 10 years of experience into customer service particularly into calling side. Good experience and knowledge on all the compliance aspects in People management Good knowledge in terms of quality monitoring and MIS aspects. Good experience in presentation and client interaction. Familiar with multiple documentation process in terms of FMEA, SOP etc., Problem solving skills and quick thinking to own & resolve customers? issues independently thoroughly & efficiently. Analytical ability in terms of data reconciliation with good excel knowledge. Excellent verbal, written communication, interpretation, and active listening skills Ability to assimilate process knowledge quickly and efficiently. Should be comfortable working from office. Lead the activities of the Forecasting, Capacity Planning, Scheduling, Real-Time Queue Management and Reporting Teams Provide end-to-end Work Force Management Support to Operations in the customer service/technical support field. Conceptualize, design, develop, implement, maintain processes for productivity and performance improvements. Lead and oversee the production and dissemination of daily, weekly, and monthly operations and client reports.