Lead Quality Analyst
Location: Hyderabad, Gurugram
• Experience: Mid Level
• Openings: 3
Job description
Roles and Responsibilities
Perform
quality audits on all outputs and deliverables
Provide
detailed feedback based on findings in the quality audits
Responsible
for driving feedback and refresher sessions with agents and filling process and
knowledge gaps.
Support
Trainers with Refresher Sessions and Identifying Key opportunities to expand
DV360
Stays
up-to-date with product knowledge to make effective recommendations for
improved performance.
Provide
DV360 expert inputs on training materials and SOPs
Must Have
Have at least 3 years of experience as
a product expert
Worked on DV360, CM360 and Google Ads
extensively