Senior Associate - Ad Operations

Location: Gurugram • Experience: Senior Level • Openings: 1

Job description

Roles and Responsibilities

Oversee campaign setup, trafficking, monitoring, optimization, and reporting across digital advertising platforms while ensuring adherence to SLAs and quality standards.

Act as the primary point of contact for clients and internal stakeholders, providing regular business updates, performance reviews, and resolution of operational escalations.

Manage strategic initiatives, process improvement projects, platform migrations, and operational transformations while ensuring timely delivery and minimal business disruption.

Identify workflow bottlenecks, implement best practices, standardize operating procedures, and drive automation initiatives to improve productivity and service quality.

Track key performance indicators, analyse operational and campaign data, manage resource planning and capacity requirements, and provide actionable insights to support business objectives.

Must-Have Skills

1 - 3 years of experience in Digital Advertising / Ad Operations.

Strong experience managing large-scale Ad Operations delivery teams.

Expertise in Programmatic Advertising ecosystems (DSP, SSP, DMP, Ad Exchanges).

Proven client-facing experience handling strategic stakeholders and executive reviews.

Experience leading digital transformation, migration, and process improvement initiatives.

Strong knowledge of Ad Serving Platforms and Order Management Systems (OMS).