HRO Global Process Owner (L&D) – Senior Manager/AGM/AVP – Mumbai

Job Title: HRO Global Process Owner (L&D) – Senior Manager/AGM/AVP

Location: Mumbai

Candidate Expectations:

Education: Graduate in any discipline; MBA/PG in HR is preferred.

Experience: 12–18+ years in HR Operations/HR Shared Services/Employee Services in a large-scale environment (BPM/ITeS/GBS preferred).

Expertise with Learning and Development (L&D)

Strong understanding of end-to-end Hire-to-Retire processes, HR policies, employee data management, and service delivery governance.

Hands-on exposure to HRIS/HR tech (e.g., Workday/SAP/Oracle/SuccessFactors) and case management/HR Service Delivery platforms (e.g., ServiceNow HRSD).

Proven people leadership experience (managing managers/leads; multi-location teams) and stakeholder management across geographies

 

Role Purpose:

Global GPO leadership for assigned HR processes by defining the global process vision, driving standardization across geographies, governing process performance, and leading transformation to deliver scalable, compliant, and business-aligned outcomes. Lead end-to-end HR Operations / HR Shared Services delivery across the employee lifecycle (Hire-to-Retire), ensuring an employee-centric experience, robust governance, compliance, and measurable service performance. The role owns operational excellence through standardized processes, effective case management, data integrity, technology enablement (HRIS/HRSD), and continuous improvement/automation while partnering with HRBPs, COEs, Payroll, Finance, IT and external vendors. In addition, the role provides 

 

Key Responsibilities:

Service Delivery & Employee Experience

Employee Lifecycle Transactions (Hire-to-Retire)

HR Data, HRIS & Reporting

Governance, Risk, Controls & Compliance

Continuous Improvement, Automation & Transformation