US Property and Casualty – Personal Lines – Assistant Manager/ Manager – Pune/Gandhinagar

Location: Pune, Gandhinagar   •   Experience: Senior Level   •   Openings: 2
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Job description

Job title:  US Property and Casualty – Personal Lines – Assistant Manager/ Manager – Pune/Gandhinagar 

Skills and Responsibilities
Minimum 8+ years of experience in managing Property and Casualty Insurance clients, preferably in Personal lines Policy Administration process
Manage and resolve client / internal day-to-day queries seeking assistance as required
Effective & Timely responses to all queries from both internal and external stake holders
Monitor Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards working with under advice from key contact/stakeholders.
Identify and involve in process improvement initiatives
Deliver as per defined KPI's for the role - Maintain Quality and Turnaround standards
People Management - Staff mentorship, schedule adherence and addressing staff grievance
Strong Operations management skills to deliver to internal and external process requirement
 
Key Responsibilities:
 
Ensure smooth day to day operations and adherence to Service level agreements across processes
Build and maintain strong client relationships to ensure their expectations are met and exceeded
Identify areas for process improvement through continuous improvement methodologies and automation tools.
Manage and lead operations team ensuring they are trained, Motivated and aligned with business objectives
Ensure resource planning and allocation to meet workload demands
Define KPI’s for staff , evaluate performance and provide appropriate feedback
Ensure compliance with client specific guidelines and company policies
Manage risks associated with errors, data breaches by implementing strong controls and audits
Prepare and present detailed weekly/monthly reports to client and internal stakeholders on performance , SLA adherence and improvement initiatives
Participate in governance meetings to discuss account status and operational challenges and action plan
Ensure a superior customer experience by aligning service delivery with the clients end customer needs