CEM Collections - AGM - Gurugram
Location: Gurugram
• Experience: Senior Level
• Openings: 1
Job description
Job
Title - CEM Collections – AGM – Gurugram
Candidate Expectation & Responsibilities
:
Preferred Experience Range Graduate with minimum 17+ years of relevant
BPO work experience.
Lead deliveries related global Credit operations –
Collections, Order to Cash lifecycle, Cash apps.
Managed a Team size of 200-300+ FTE’s
Strong analytical skills required as well as the ability to take
statistical data
Proven ability to make sound business judgments
Team Player with Strong Performance Management abilities
Create and implement processes that result in improved business
performance
Strong execution skills with focus on clear, realistic action steps and
timeliness
Strong working knowledge of MS Excel and PowerPoint
Strong Verbal and written communication
Ability to work effectively in ambiguity, shifting priorities and
multiple deadlines.
Possess excellent interpersonal skills.
Should have experience with Transitioning big projects
Strong interpersonal skills as well as verbal and written skills
required
Knowledge of the credit industry and what motivates consumers is
preferred as well as an understanding of business financial levers.
Knowledge of Digitization, industry level transformation levers,
customer experience
Represent Delivery in Sales function for the above-mentioned offerings.
Travel for QBR presentations.
Flexibility of travel for long term projects and Delivery Set ups.
End to end ownership of delivery and extensive experience in Client
facing role.
Ensure timely deliverables through daily reviews.
Analyze daily performance indicators and encourage awareness and
performance improvements.
Manage performance objectives through use of Analytics and insights
Flexible for global working hours.