Pre Sales & Solutions Consultant – Utilities BPS -AGM-PAN India (Kolkata Preferred)
Location: Bengaluru, Chennai, Gandhinagar, Hyderabad, Indore, Kolkata, Mumbai, Nagpur, Noida, Pune
• Experience: Senior Level
• Openings: 2
Job description
Job Description:
Minimum 14+ years’ experience as Pre‑Sales & Solutions Consultant in Utilities
Lead solution design, approach, strategy across proactive and reactive deals or opportunities for Utilities.
Minimum 14+ years’ experience as Pre‑Sales & Solutions Consultant in Utilities
Lead solution design, approach, strategy across proactive and reactive deals or opportunities for Utilities.
Must possess knowledge of
various CRM, applications and tools leveraged across UK, Europe, NA and ANZ
Markets.
Aware and identify emerging trends, disruptive technologies, and evolving customer needs within the Utilities sector.
Aware and identify emerging trends, disruptive technologies, and evolving customer needs within the Utilities sector.
Hands on experience in
creating proposals, presentations including end to end deal construct, ensuring
navigations with internal leadership
and on demand defend proposals at client calls or in person. Lead in developing and reviewing responses to Requests for Proposals (RFPs) and Requests for Quotations (RFQs).
and on demand defend proposals at client calls or in person. Lead in developing and reviewing responses to Requests for Proposals (RFPs) and Requests for Quotations (RFQs).
Front end and approach
shoulder to shoulder with sales team for GTM and new customer pursuits.
Maintain and sustain healthy
pipeline of deals for Utilities ensuring right strategies for growth organic or
new logo pursuits.
On need basis flexible to
travel to client sites for Due Diligence and client defence
Provide strategic technology
implementation (Business side on viability) to achieve desired business
outcomes.
Offer expert advisory on
market challenges and opportunities, including competitive landscape analysis
and deal flow insights.
Provide intelligence on
industry approaches, successful strategies, and potential partnerships.
Identify and recommend target markets, deals, and business opportunities
aligned with our investment strategy.
Hands on with financial
analysis to assess market costs, pricing models, and potential returns on
investment.
Contribute to the strategic
positioning and value proposition of our proposals.
Maintain a deep
understanding of the competitive landscape, including competitor strategies,
market share, and product offerings
Present research findings and
recommendations to senior management.
Ability to conceptualize and
design customer service solutions that use Agentic AI to improve efficiency and
customer experience.
Understand how autonomous AI
agents can handle tasks like query resolution, workflow coordination, and
proactive engagement without constant human intervention.
Collaborate with business
teams to identify opportunities for AI-driven automation, ensuring solutions
align with customer needs and organizational goals.
Ensure responsible and
compliant use of AI in contact center operations, focusing on transparency,
safety, and trust.
Qualifications:
Bachelor's or master’s in business administration
Bachelor's or master’s in business administration
Strong
understanding of Utilities offerings across all areas in contact centre
environment, Meter to Cash, Settlements,
Billing and Revenue Assurance along with knowledge of Transmission and Distribution with over 15+ years in BPO industry, with at-least 5+ years in Utilities
Billing and Revenue Assurance along with knowledge of Transmission and Distribution with over 15+ years in BPO industry, with at-least 5+ years in Utilities
Preferred
professional who is currently leading Utilities Pre Sales and Solution