Employee Helpdesk – Assistant Manager/Manager/Senior Manager – Mumbai

Job Title: Employee Helpdesk – Assistant Manager/Manager/Senior Manager

Location: Mumbai

Candidate Specification:

Candidate with minimum 8+ years of experience in HRO domain.

Postgraduate degree in Human Resources, Business Administration or equivalent

Significant exposure to Global HRO / HR Shared Services, End-to-end Hire-to-Retire delivery

Experience in leading transitions, service stabilization, and steady state delivery

Strong knowledge of HR compliance, data privacy and risk management

HR systems exposure (Workday, SAP HCM, ServiceNow or similar)

Strong analytical and problem-solving skills with a proactive, outcome-driven mindset.

Ability to foster high engagement, inclusion, and accountability, creating a positive and performance-driven work culture.

Strong coaching and people development capability

High emotional intelligence and stakeholder management skills