Senior Associate/Team Lead– Service Desk– Chennai/Bangalore
Location: Chennai, Bengaluru
• Experience: Mid Level
• Openings: 4
Job description
Job Title: Senior Associate/Team Lead – Service Desk
Location: Chennai/Bangalore
Candidate
Specification& Job Responsibilities:
Candidate should have 3+ years of experience
in Service desk.
Familiarity
with ITIL processes and incident management best practices.
Exposure
to global support environments and cross-cultural communication.
Knowledge
of SLA compliance and escalation procedures.
Experience
in creating knowledge base articles and documentation.
Customer-centric
mindset with strong problem-solving abilities.
Excellent written and oral communication
skills for clear stakeholder interaction.
Hands-on experience with ticketing tools such
as ServiceNow and JIRA.
Ability to manage stakeholder communication
across technology and business teams.
Basic troubleshooting skills for hardware,
software, and network issues
Willingness to work in 24x7
rotational shifts