HRO Global Process Owner (TA)-Senior Manager/AGM - Mumbai

Location: Mumbai • Experience: Senior Level • Openings: 2

Job description

Job Title: HRO Global Process Owner (Talent Acquisition) – Senior Manager/AGM

Location: Mumbai

Candidate Expectations:

Education: Graduate in any discipline; MBA/PG in HR is preferred.

Experience: 12–18+ years in HR Operations/HR Shared Services/Employee Services in a large-scale environment (BPM/ITeS/GBS preferred).

Expertise with Talent Acquisition (TA)

Strong understanding of end-to-end Hire-to-Retire processes, HR policies, employee data management, and service delivery governance.

Hands-on exposure to HRIS/HR tech (e.g., Workday/SAP/Oracle/SuccessFactors) and case management/HR Service Delivery platforms (e.g., ServiceNow HRSD).

Proven people leadership experience (managing managers/leads; multi-location teams) and stakeholder management across geographies

Role Purpose:

Global GPO leadership for assigned HR processes by defining the global process vision, driving standardization across geographies, governing process performance, and leading transformation to deliver scalable, compliant, and business-aligned outcomes.

Lead end-to-end HR Operations / HR Shared Services delivery across the employee lifecycle (Hire-to-Retire), ensuring an employee-centric experience, robust governance, compliance, and measurable service performance.

The role owns operational excellence through standardized processes, effective case management, data integrity, technology enablement (HRIS/HRSD), and continuous improvement/automation while partnering with HRBPs, COEs, Payroll, Finance, IT and external vendors. In addition, the role provides

Key Responsibilities:

Service Delivery & Employee Experience

Employee Lifecycle Transactions (Hire-to-Retire)

HR Data, HRIS & Reporting

Governance, Risk, Controls & Compliance

Continuous Improvement, Automation & Transformation