Automation Lead – Trust & Safety – Manager/Senior Manager - Kolkata/Mumbai
Location: Mumbai, Chakpachuria
• Experience: Senior Level
• Openings: 2
Job description
Job Title - Automation Lead – Trust & Safety – Manager/Senior
Manager - Kolkata/Mumbai
Candidate expectations & Responsibilities :
10-15 Year of experience in Carving out
attractive AI led solutions for both existing engagements & new
delas/RFPs/RFIs
Define and implement transformation across annotation, localization, and moderation workflows
Enable human-in-the-loop models for accuracy and contextual judgement
Identify inefficiencies and drive improvement in accuracy, consistency, SLA adherence, and productivity metrics
Translate Trust & Safety policies into operational workflows and annotation guidelines
Ensure compliance with platform policies, legal regulations and content standards
Collaborate with internal tech teams on tools, platforms, and model performance
Generate insights to improve model performance and operational efficiency
Identify abuse patterns, harmful content trends, and risk areas
Collaboration with Operations, QA teams & Business stakeholders
Support solutioning, Transformation roadmap development
Present insights and recommendations to internal and external stakeholders
Define and implement transformation across annotation, localization, and moderation workflows
Enable human-in-the-loop models for accuracy and contextual judgement
Identify inefficiencies and drive improvement in accuracy, consistency, SLA adherence, and productivity metrics
Translate Trust & Safety policies into operational workflows and annotation guidelines
Ensure compliance with platform policies, legal regulations and content standards
Collaborate with internal tech teams on tools, platforms, and model performance
Generate insights to improve model performance and operational efficiency
Identify abuse patterns, harmful content trends, and risk areas
Collaboration with Operations, QA teams & Business stakeholders
Support solutioning, Transformation roadmap development
Present insights and recommendations to internal and external stakeholders
Flexible with shifts