Card Dispute Management – AGM- Chennai/Indore

Location: Indore, Chennai • Experience: Senior Level • Openings: 1

Job description

Job Title – : Card Dispute Management

Location – Chennai/Indore

Job Description:

Senior Leadership Role with 15 - 25 years of Exp in BFSI Industry with relevant experience in Operations/Delivery/Consulting

Should be having the TL Exp, should be management 100 + team members.

Subject Matter Expert with extensive industry knowledge on Cards Domain

To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.

Ideally should have managed cards Disputes operations in a bank or BPO for 15 -25 years thus have a solid understanding of Disputes rules of schemes ( e.g. MasterCard , VISA etc.) along with experience in Acquirer (Merchant) On-boarding and Servicing activities

Delivers Thought Leadership

Strong people, Process, Client & Stakeholders management skills

Should be able to work independently and drive the team to achieve desired result.

Excellent Communication and Presentation skills

Ability to Re-define processes and proactively know / understand & manage stakeholders’ expectation

Leads / Manages work streams / sub-areas of engagement Leads

Responsible for stakeholder management within work streams / sub-areas of engagement

Responsible for overall engagement and management of the projects