Cheque Processing - Senior Manager - Mumbai/Indore
Location: Indore, Mumbai
• Experience: Senior Level
• Openings: 2
Job description
Job Title – Cheque Processing – Senior Manager
– Mumbai/Indore
Candidate Expectations & Responsibilities:
Required 12 – 15 years' experience
in Cheque Processing / Clearing / Item processing and / or Payment’s
processing.
Should manage team of 50-100 FTE’s
Rich Industry Experience in
Payments Domain in the Banking Sector mainly covering Cheque Processing End to
End Lifecycle
Experience in Funds transfer, ACH,
SWIFT, Investigations, Reconciliation, Treasury Operations
Subject matter expert in Cheque
processing and delivers subject-matter expertise to customers/lower-level
employees
Ensure resolution provided to
client queries raised on time by team members through continuous monitoring of
emails
Manage a large Team and improving
team performance on various KPIs
Identify process re-engineering
opportunities and invoke GB/Yellow belt projects as necessary to execute the
projects.
Review performance metrics
(Productivity and Quality levels) of the team to drive operations excellence
Manage client communication and
ensure there is a robust communication framework with the client
Manage process / system related
issues to ensure nil impact to client
Perform periodical risk review of
the process to ensure controls are put in place
Adhere to all documentation and
Audit requirements & regulations
Adhere to the Information Security
& compliance guidelines
Create succession planning in the
team and retain talent via initiatives
Reduce communication gap between
onshore and offshore partners.
Review of EOD reports to ensure
all the transactions for the day has been processed and there are no pending
exceptions
Excellent judgement and
decision-making skills, demonstrated leadership skills
Accountable for complex reporting
and analysis requests
Organizes, records, process,
services the production of various activities of the team
Best practices should be
consistent across resources
Flexible with shifts