FAO Transitions - Manager/Senior Manager/AGM-PAN India
Location: Pune, Nagpur, Gurugram, Mumbai, Chennai, Bengaluru, Hyderabad, Chakpachuria
• Experience: Senior Level
• Openings: 4
Job description
Role : FAO Transition Lead - Manager/Senior Manager/AGM-PAN India
End to end Transition experience with 10 years & above
Led large transition programs of 300+ FTEs (AGM) + minimum 4 Onsite Transitions.
Hands on domain leader in FAO across all towers (PTP,OTC, RTR).
Good Exposure to Presales (RFxs)
Transition Ownership : Part of the team to analyzes client business processes and develops transition plan for identified processes.
Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines
Drives the technology implementation & end to end transition solution
Tracks and monitor onboarding of required resources and their related KT/ training
Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders
Collaborate with all internal teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery, Quality)
Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met
Ensures completion of transition tollgate documents and related artefacts with support from Delivery
Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance
Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase
Overall responsible for the seamless transition of the program