Delivery Lead – Global Payroll – Senior Manager/ AGM – Bangalore
Location: Bengaluru
• Experience: Senior Level
• Openings: 1
Job description
Location –
Bangalore
Key
Responsibilities:
15+ years of
experience with payroll systems, payroll processing, and/or HRIS platforms
(ADP, Paychex, Deel, SAP, Workday, or similar preferred)
Experience
with ADP Global View and Celegro
US / UK /
Middle East payroll processing exposure
Global
Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM, Europe, UK, APAC & ASEAN
Regions)
Experience in
overseeing a mid-size payroll operation, ensuring compliance with laws and
regulations while managing a team to deliver accurate and timely payroll
processing.
Payroll
implementation exposure Transition exposure
Strong
understanding of payroll laws, tax regulations, and compliance
Understanding
the process, ensuring efficient incident resolution and maintaining customer
satisfaction by monitoring performance, balancing workloads, acting as an
escalation point, and fostering a positive customer service culture
Playing end
to end QC roles and Training other members on end-to-end process controls
Serves as the
primary liaison between the teams and the customers
Provides or
resolves risks, issues and decisions escalated to their level
Preparation
of monthly SLA metrics, dashboards and other required reporting
Excellent
verbal and written communication skills; delivers engaging, informative, well
thought out presentations
Analytical
abilities, strong judgement and management skills, ability to work effectively
with Business, HR and IT Leaders.
Strong
critical thinking skills