Lead - Process Specialist

Application Support professional with experience supporting critical Financial Services applications using Unix, SQL and Unix scripting.

Strong exposure to production application support, troubleshooting, incident resolution and maintaining application availability within defined SLAs.

Experienced in collaborating with cross-functional teams, business users and stakeholders to analyse and resolve application issues.

Relevant exposure to ITIL-based Incident and Problem Management, ticket handling, backlog management and shift handovers.

Experience in capital markets / investment banking middle or back-office operations would be highly relevant for this role.

Minimum 2+ years of Application Support experience with strong hands-on exposure to Unix, SQL and Unix scripting.

Good knowledge of Incident Management and Problem Management processes, including RCA, post-mortem analysis and corrective actions.

Strong SQL/data query capabilities for investigation, reporting and client-manager requests.

Experience in user ticket management, backlog review, prioritization and criticality assessment.

Exposure to bridge management, stakeholder communication and production issue resolution.

Ability to perform monthly metrics analysis, frequent-failure analysis, support-efficiency tracking and automation identification.

Experience supporting BCP, migrations, planned/unplanned events and holiday activities is an advantage.

Strong analytical, troubleshooting and problem-solving skills with high customer orientation.

Excellent verbal and written communication, initiative, flexibility and quality focus.

Knowledge of Capital Markets and Investment Banking middle/back-office processes would be a key differentiator.