L&A Operations
Location: Hyderabad
• Experience: Senior Level
• Openings: 2
Job description
Role Overview:
We are seeking a senior BFSI Operations Leader with strong expertise in Life, Annuities & Retirement (L&A) operations to own end-to-end delivery, P&L, client relationships, and transformation initiatives across large-scale middle-/back-office and contact center operations.
We are seeking a senior BFSI Operations Leader with strong expertise in Life, Annuities & Retirement (L&A) operations to own end-to-end delivery, P&L, client relationships, and transformation initiatives across large-scale middle-/back-office and contact center operations.
Key Responsibilities:
- Own P&L,
revenue growth, margins, cost optimization, and operational performance
for large-scale L&A operations.
- Lead
multi-site delivery and large teams, ensuring SLA/KPI, quality,
productivity, TAT, CSAT, and business continuity.
- Serve
as executive client sponsor, managing governance, QBRs, risk,
compliance, and strategic account growth.
- Drive
digital transformation and process optimization using Lean Six
Sigma, RPA, IDP, and GenAI.
- Lead
RFI/RFP, solutioning, pricing, operating model design, transitions, and
stabilization of new business.
- Build
strong leadership pipelines through succession planning, talent
development, retention, and performance management.
- Ensure
adherence to regulatory, quality, risk, and information security
standards.
Must-Have:
- 15+
years of experience in large-scale BFSI/Life Insurance operations.
- Strong
domain expertise across Life, Annuities & Retirement
middle-/back-office and contact center operations.
- Proven
P&L and margin management experience.
- Experience
managing large, multi-site teams and complex client operations.
- Strong
CXO-level client management, governance, transformation, and new
business solutioning experience.