Senior Manager – Tower Lead WFM – Bangalore
Location: Bengaluru
• Experience: Senior Level
• Openings: 1
Job description
Job Title: Manager – Senior Manager – Tower Lead WFM
Job Location: Bangalore
Work Model: Mandatory Work from Office
Candidate Location-Anywhere in India
Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared
Services)
Education and
Certification
Qualification: Any Degree
Specific Remarks: Full-time Education is Mandatory, No Correspondence,
15 years regular stream of education mandatory, etc.
Detailed Job Description
12 + years of experience with
substantial experience in global HR operations, shared services or HRO
delivery.
Proven leadership of
Workforce Administration, Employee Data Management, Core HR or Hire-to-Retire
operations in a complex, multi-country environment.
Demonstrated experience
managing teams, client stakeholders, service performance, escalations, controls
and operational transformation.
Strong knowledge of
employee lifecycle transactions, HR master data structures, downstream payroll
and benefits dependencies, data quality and records governance.
Hands-on understanding
of leading HR platforms such as Workday, SAP SuccessFactors, SAP HCM,
PeopleSoft, Oracle HCM or equivalent, along with case management tools such as
ServiceNow or equivalent. Experience with transitions, knowledge transfer,
operating model design, process documentation, stabilization and service
governance for new or expanding accounts.
Working knowledge of
data privacy, role-based access, audit and control requirements applicable to
sensitive employee information.
Advanced analytical,
reporting and presentation skills, including effective use of Excel and
dashboards for operational decision-making.
Excellent verbal and
written communication, executive presence, negotiation, problem-solving and
stakeholder management skills.
Key Skills: Workforce Administration, Employee Data Management, Hire-to-Retire , HR operations, SAP HCM, Oracle HCM,
Workday