Manager-GCC Delivery Lead
Location: Bengaluru
• Experience: Senior Level
• Openings: 5
Job description
Title: Manager-GCC Delivery Lead
Job Location: Bengaluru
Work Model: WFO
Candidate
Expectations
5–8 years in GCC/GBS Delivery
Leadership.
Candidate
Location: Bengaluru / Candidates willing
to work from Bengaluru
Skills –
Mandatory
Minimum 5-8 years of experience in
GCC/GBS end-to-end delivery leadership.
Proven track record in end-to-end GCC
lifecycle delivery (Assess → Build → Operate → Transfer).
Exposure to multi-function GCC setups
and digital transformation programs.
Candidate
Industry: GCC / GBS / GSS / BPO / KPO /
Captive Shared Services / IT Services
Education and
Certification
Qualification: Graduate/Postgraduate in Business, Engineering
or relevant discipline
Good to Have: MBA / relevant postgraduate
qualification
Certification:
Good to Have: PMP /
PRINCE2, ITIL, Lean Six Sigma
Detailed Job
Description
Role Overview
The GCC Delivery Lead will be
responsible for driving end-to-end delivery of GCC programs, covering the
complete lifecycle from Assess/Advisory, Build and Transition through
Operations, Transformation and Transfer.
Responsibilities
GCC Program
Delivery
Lead multi-tower GCC programs across
Finance, HR, IT, Analytics and Digital Operations, operating across BOT,
BOA/Assist-Build, Hybrid and Managed Services models.
Own program planning, execution, and
governance: integrated roadmap, RAID management, and stakeholder alignment.
Ensure legal entity setup, infra
readiness, talent ramp-up, and compliance for greenfield GCCs.
Transition &
Stabilization
Set up Transition Management Office
(TMO); manage knowledge transfer, parallel runs, and hypercare.
Drive service acceptance, SLA
adherence, and operational readiness.
Transformation
& Value Realization
Embed digital levers (automation,
analytics, AI-first solutions) into GCC operations.
Identify and execute continuous
improvement and cost optimization initiatives.
Own value realization metrics
(cost-to-serve, speed-to-market, innovation adoption) and report quarterly to
client leadership.
Financial &
Commercial Management
Translate SoW into delivery
commitments; track forecast vs. actuals, margins, and change orders.
Ensure timely invoicing, collections,
and revenue assurance
Talent &
Capability Building
Drive capability building within GCC
teams; mentor future leaders and ensure succession readiness.
Risk, Compliance
& Security
Ensure compliance with data privacy,
security, and regulatory requirements across geographies.
Client Engagement
& Growth
Build C-level relationships; run
structured governance (MBR/QBR).
Drive client referenceability: case
studies, referrals, and expansion opportunities.
Technical
Competencies
GCC Operating Models: BOT, BOA,
Hybrid, Managed Services.
Program & Transition Management:
TMO setup, governance frameworks, risk management.
Digital Enablement: Familiarity with
automation, analytics, and AI adoption in GCCs.
Financial Acumen: Budgeting, revenue
tracking, and commercial negotiations.
Tools: MS Project/Jira, Power BI,
ServiceNow, collaboration platforms.
Behavioral
Competencies
Executive Presence: Ability to
influence senior stakeholders.
Structured Problem Solving: Analytical
and outcome-driven.
Change Leadership: Manage ambiguity
and drive adoption.
Collaboration: Work across functions
and geographies.
Core competencies
5-8 years of GCC/GBS Delivery
Leadership – End-to-end GCC lifecycle management across Build, Transition,
Operate, Transform and Transfer.
Strong expertise in program
governance, TMO setup, transition, stabilization, SLA management, RAID and
operational readiness.
Ability to drive
digital/AI/automation, continuous improvement, cost optimization, value
realization, budgeting, margins and SoW management.
KEY SKILLS: Global Capability Center (GCC), Global
Business Services (GBS), Global Shared Services, Captive / In-house Centers,
GCC operating models, BOT / BOA / Assist-Build, Greenfield GCC setup