Customer Delight Manager (Showroom) - Chennai

Location: Chennai • Experience: Mid Level • Openings: 1

Job description

JOB DESCRIPTION - CUSTOMER DELIGHT MANAGER

1. Job Details

Job Title: CDM (Customer Delight Manager)
Department: Sales
Job Location: Chennai
Work Model: Mandatory Work from Office
Position Type: Full-time
Reporting To: Sales Manager

2. Candidate Expectations

Experience: Minimum 2 years, preferably in Auto / Customer Relationship roles
Location: Chennai
Industry: Auto (2-Wheeler preferred), Hospitality, Finance/Insurance, Retail, Communications

Mandatory Skills: Customer Relationship, Customer Satisfaction, Complaint Handling, Customer Feedback

3. Education and Certification

Qualification: Graduate – Mandatory

Specific Remarks: 2-Wheeler automotive experience preferred.

4. Detailed Job Description

Interact with customers before they leave the dealership and ensure their expectations are met.
Capture customer feedback and identify improvement areas.
Address customer concerns or coordinate with relevant teams for quick resolution.
Monitor customer satisfaction, NPS and complaint resolution.
Support the dealership team in delivering a seamless customer experience.
Encourage repeat visits and strengthen customer relationships.
Share customer feedback and insights with management.

5. Key Skills

KEY SKILLS: Customer Experience, Customer Relationship Management, Customer Delight, Customer Feedback, NPS, Complaint Handling, Customer Satisfaction, Communication Skills, Active Listening, Empathy, Problem Solving, Conflict Resolution, Professionalism, Composure, Process Adherence, Dealership Operations.

6. Other Specific Remarks

Graduate mandatory.
Minimum 2 years of experience preferred.
Auto / 2-Wheeler experience preferred.
Candidates from Hospitality, Finance/Insurance, Retail and Communications can also be considered.
Strong customer-facing and communication skills required.
Mandatory Work from Office.