Senior Manager - Business Analyst

Job Title: Senior Manager

Job Location: Bangalore

Work Model: Work from Office

Candidate Expectations

Total Experience and Relevant: Overall 12+ years of experience

Candidate Location- India

Skills- Business Analyst requirement in Merchant operations, Digital Transformation, Agentic AI, Generative AI, RPA or Doc AI

Education and Certification

Qualification: Any graduates

Detailed Job Description

JD:

Expertise in financial services domain knowledge with the ability to identify, assess, and drive AI opportunities across emerging and established technologies.

Led the intersection of business and technology, spotting where automation adds value, shaping the solution and staying hands-on as a Business Analyst through implementation.

Assess processes across merchant operations to identify automation opportunities using Agentic AI, Gen AI, RPA, and Document AI.

Build business cases, size impact, and prioritize opportunities based on value and feasibility.

Act as the Business Analyst through the delivery lifecycle requirements, process design, user stories, testing support, and stakeholder alignment.

Operate within unstructured, evolving programs where you help define the path rather than follow one.

Experiment with new-age technologies and translate emerging capabilities into practical, measurable outcomes.

Functional expertise in one or more merchant operations areas such as Onboarding, AML, fraud, financial crime, credit, disputes and chargebacks or merchant settlement.

A working understanding of automation technologies including Agentic AI, Gen AI, RPA, Doc AI and how to apply them to real operational problems.

Strong Business Analyst skills across the full implementation lifecycle.

Exceptional English and business communication.

 

KEY SKILLS: Solid domain grounding in one or more merchant operations areas with hands on BA delivery experience and exposure to automation tools. Proven ability to lead automation assessments and workstreams depth across multiple functional areas. Strategic ownership and delivery of automation programs.