Service Manager (Showroom) - Virugambakkam, Chennai

Location: Chennai   •   Experience: Senior Level   •   Openings: 1
Apply on Gojobs

Job description

JOB DESCRIPTION – SERVICE MANAGER
1. Job Details
Job Title: Service Manager
Job Location: Virugambakkam, Chennai
Work Model: Mandatory Work from Office
Experience: 8–12 Years
Salary: As per Industry Standards
Industry: Automobile / Two-Wheeler

2. Candidate Expectations
Total Experience: 8–12 Years
Relevant Experience: Automobile / Two-Wheeler Service & Workshop Management
Candidate Location: Chennai
Skills – Mandatory: Service Management, Two-Wheeler Service
Candidate Industry: Automobile / Two-Wheeler
Diversity: Not Specified

3. Education and Certification
Qualification: Graduate / Diploma – Preferred
Specific Remarks: Strong experience in automobile/two-wheeler service operations and team management preferred.
Certification: Not Specified

4. Detailed Job Description

  • Manage day-to-day service and workshop operations.
  • Lead, motivate and monitor Service Advisors, Technicians and workshop staff.
  • Ensure timely and quality completion of vehicle servicing and repairs.
  • Monitor workshop productivity, service targets and customer satisfaction.
  • Handle customer complaints and ensure timely resolution.
  • Ensure proper vehicle diagnosis and repair as per company standards.
  • Monitor service bookings, job cards, billing and vehicle deliveries.
  • Coordinate with the spare parts team for smooth service operations.
  • Ensure workshop cleanliness, safety and process compliance.
  • Track service revenue, productivity and overall operational performance.
  • Prepare service performance reports and provide regular updates to management.
5. Key Skills
KEY SKILLS: Service Management | Automobile Service | Two-Wheeler Service | Workshop Management | Service Operations | Team Management | Service Advisor Management | Technician Management | Vehicle Diagnosis & Repair | Customer Relationship Management | Customer Complaint Handling | Service Target Achievement | Workshop Productivity | Service Revenue | Job Card Management | Billing & Vehicle Delivery | Spare Parts Coordination | Quality Control | Safety & Process Compliance | Service Reporting

6. Other Specific Remarks
Additional Requirements: Strong hands-on experience in two-wheeler service operations, workshop management, team handling, customer complaint resolution and service target achievement.